STARTO” was stumped early on… Why they were supposed to concentrate on “compensation work” but continued “fan club management”?
He added, “Since the Family Club and STARTO will be separate companies, the personal information of FC members will not be disclosed to STARTO. Fans who are attached to their current membership numbers are relieved that their FC and membership numbers are protected,” and “I was worried about how my personal information and membership number would be handled, but I am glad that my personal information is not given to STARTO, a separate company… …” (The same)
The aforementioned Mr. Matsutani wrote on X (old Twitter) dated the 15th, “Why didn’t they announce this before STARTO’s Tokyo Dome live concert? Why didn’t they announce this before STARTO’s Tokyo Dome live concert, ignoring me, Asahi Shimbun, and NHK? At this stage, no e-mail was sent to FC members, and some of them had learned of the situation through the SMILE-UP. website and TV news reports,
Have you all received an e-mail informing you that SMILE-UP. is spinning off its franchises? I found out on TV. ……
Why are you putting off explaining to the members about the franchise?
The management of the franchise is a matter that involves our membership fees and personal information. You should have explained that to us when you started STARTO.
He expressed his displeasure.
However, SMILE-UP. is moving cautiously, as it wrote in its official statement, “There are many challenges to overcome in closing down a company with a 59-year history, and it may inevitably take some time, but we are moving forward steadily and faithfully with compensation, step by step, while receiving advice from experts. Therefore, the report may have come too late. Fans will just have to keep a warm eye on the situation.
