High calling rates and “unlimited calls” are not applicable… Why “0570/Navi Dial” is increasingly being used for corporate and government information calls.

The reason why the introduction of Navidial is increasing is due to “labor shortage” and “anti-claimer” measures!

For some reason, the introduction of such Navidial systems is increasing. What in the world are the benefits to those who have adopted the system? Mr. Atsushi Ishikawa, a smartphone and cell phone journalist familiar with the telecommunications industry, offers the following observations.

It eliminates long phone calls in response to complaints, etc. That is probably the biggest reason. That is probably the biggest reason.

Companies and public institutions need to set up a contact point for inquiries and consultation, and some people spend long hours on the phone to respond to calls. It is believed that some people really need to talk on the phone and the contents are complicated and lengthy, while others casually make long calls as if they are killing time.

On the other hand, companies and public institutions are unable to devote so much manpower to answering the phone due to problems such as manpower shortages and personnel costs. By introducing Navidial, with its high calling rates, it is likely that only those who really need to call will do so.

However, those who really need to inquire or consult are bothered by the high call charges. Mr. Ishikawa says that sometimes the only telephone service available is Navidial, which “makes it harder for people to make inquiries.

Improving the efficiency of customer service, including inquiry and consultation service operations, is an issue, and more and more cases will be handled through the chat screen on the website, says Ishikawa.

The Navidial service is provided by NTT Communications. On its website, the company promotes the introduction of Navidial by listing its various advantages. The following are listed.

• The telephone number can be unified to “0570” and incoming calls can be allocated to multiple locations nationwide.
• The six-digit number following “0570” can be used for different purposes.
• Toll-free numbers starting with “0120” are good for cases where the caller, not the caller, bears the cost of the call, whereas the receiver bears the cost of the call.
• In order to efficiently receive a large number of calls, the system allows callers to select a caller and assign a response according to the nature of the inquiry or consultation, and the voice guidance function can also be used.

NTT Communications’ advertisement site promoting the introduction of NAVI-DIAL, after listing these advantages, informs callers that applications and inquiries will be handled over the phone. The number is a toll-free number starting with “0120” and is designed with the caller in mind.

The telephone contact for administrative services…why is the complaint-related number “0570 “.

Recently, companies and public institutions are increasingly adopting this Navidial number for their telephone contact points for inquiries and consultation, and in many cases, Navidial is the only number available.

For example, if you open the website of “Government Public Relations Online,” the telephone number for Administrative Complaints 110 (Administrative Consultation Center “Kikumimi” of the Ministry of Internal Affairs and Communications) is a Navidial number starting with “0570. The telephone number for the Consultation Center for Radio Safety (Ministry of Internal Affairs and Communications) is also a Navidial.

On the other hand, the telephone number for the Telecommunications Consumer Consultation Center (Ministry of Internal Affairs and Communications) begins with “03. Since there are complaints and consultations regarding the Navidial number, they may not have dared to use it.

The toll-free disaster consultation center for victims of the 2024 Noto Peninsula earthquake (Ministry of Internal Affairs and Communications) has a telephone number starting with “0120” and callers are not charged for the call.

It appears that the Ministry of Internal Affairs and Communications, which has jurisdiction over the telecommunications field, uses different numbers depending on the caller’s attributes and gives special consideration to some people when handling calls. If it is determined that no special consideration is needed, the number is believed to be Navidial in principle.