What We Can Learn from the KAZU I Incident
Could the danger have been avoided?
If I had known this in advance, I would never have boarded the ship.
The KAZU I with 26 passengers and crew went missing off the Shiretoko Peninsula in Hokkaido. Subsequent investigations revealed that Shiretoko Yusankisen, the operator of the KAZU I, had left its radio antenna broken, There were four companies operating sightseeing boats on The Shiretoko Peninsula from Utoro Harbor and they were supposed to operate together so that they could rescue each other in the event of an unforeseen emergency. The other three companies were also involved in this incident.
This time only the KAZU I was sailing, while the other three companies had suspended their voyage. Last year alone, the ship had run aground twice.
I don’t want to be involved in such an accident. You can take a cruise ship or a balloon ride, go canoeing on rivers and lakes, or go trekking. There are so many things I want to experience on my trip. What should we pay attention to use optional tours safely and enjoyably on our trip?
“I would say that there is much less dangerous if the tours are embedded with a major travel agency. If an accident should occur, there is a possibility of a claim for damages, so the past performance and safety management should be carefully examined before signing a contract. The same goes for flight cancellation decisions. “
says Kotaro Toriumi, an aviation and travel analyst.
But what about individual travelers?
“You should check the website of the company you are planning to use,” says Takataro Toriumi, an airline, and travel analyst. If there are other companies in the same industry, it is a good idea to look at their websites as well and compare them.
If the price is too low, you should be wary. Sometimes prices are low because the staff is unprofessional and can be hired at low labor costs. It is advisable to read through the company’s website, including the reason behind its low price.
Obtaining local information from the place where we stayed
I see. However, some things are difficult to determine from the website alone.
What I often do is ask the people at the hotel where I am staying to tell me about it. When I make a reservation, if I want to take a sightseeing boat, I ask them for any recommendations.
If they are local, their recommendation will be more reliable and may not be available on the internet.
Nowadays, it is common to book hotels and other accommodations through reservation websites, but even in such cases, a phone call can be made after making a reservation.
With the internet and local information, I think the risk can be reduced considerably.
If you are overseas, the best thing to do is to ask the concierge at the hotel if he or she is confident in your language skills or if they speak Japanese, and ask them to make the reservation for you.
If something should happen, the reputation of the hotel that referred you to such a place will be damaged. I am sure they will refer you to a place you can trust.
If you are not confident in your language skills and there is no Japanese-speaking staff, he recommends visiting a Japanese travel agency that has local offices.
Interview and text by: Izumi Nakagawa