No scolding” and “Assignment without training”…SNS postings in branches at Nishi-Nippon City Bank caused a huge firestorm! Why “regular employee terrorism” is happening again and again

We have confirmed that information on eight individual customers and the names of 19 corporate customers were accessible from the outside.

At a press conference held on May 12, Hideyuki Murakami, President of Nishi-Nippon City Bank, bowed his head as he made these remarks. Murakami apologized for the trouble that erupted when a young female employee posted on a social networking service. The female employee uploaded a video on the Internet that she had taken in her office at what appeared to be a Citibank Japan branch.

The video showed a whiteboard with “business goals” written on it, the amount of money involved, and the name of the individual. The video spread on the Internet in late April. The video was widely criticized for “leaking personal information” and “having no awareness of risk management,” and on April 30, Nishi-Nippon City Bank apologized on its official website, saying, “We sincerely apologize for the trouble and worry we have caused to many people.

The firestorm became a major topic of conversation as “terrorism against regular employees. However, the “terrorism of regular employees” caused by the inappropriate behavior of employees is not limited to Nishi-Nippon City Bank.

In reaction to the heightened awareness

In the past, a recruiter for a major stationery manufacturer sent a high-pressure e-mail to university students urging them to send in their entry sheets. At an elementary school in Miyagi Prefecture, a female teacher posted an image taken with her smartphone of the screen of the school’s internal system, which contained the name of the school and the names of her colleagues, and it spread.

According to the results of a survey conducted by Teikoku Databank of 1,355 companies nationwide, only 23% of companies have internal rules restricting employees’ posting on social networking sites. The potential risk of problematic behavior within the company causing a firestorm is very high. University journalist Reiji Ishiwata believes that “the adverse effects of the seller’s market in job-hunting activities are also having an impact” on the continuing outbreak of “seishain terrorism.

The prolonged seller’s market that began in the mid-1990s has forced companies to relax their hiring standards in order to secure job offers. Many companies make job offers to students relatively easily. There are also significant post-hiring problems. As a reaction to the increased awareness of compliance issues such as power harassment and sexual harassment, young employees are no longer being harshly disciplined for their inappropriate behavior.

Furthermore, due to labor shortages, training for young employees is also being neglected. Many companies, especially small and medium-sized enterprises, have not done enough to provide training for new employees. In some cases, new employees are assigned to new positions with little or no training. In some cases, they are assigned to new employees with little or no training and leave the training to the field. This is not a good way to ensure that young employees are fully aware of the importance of being a member of society. I believe that “seishain terrorism” will continue to occur in the future.

Excessive attention to young employees could trigger major problems that could cause customers to lose confidence in the company.